AI chatbots wrongly reassured sleep-apnea patients when they resisted care
AI health advice can look accurate in a clean benchmark and fail in the moment a real patient pushes back. Research presented at the European Respiratory Society Congress tested seven obstructive sleep-apnea scenarios across ChatGPT, Gemini, Claude, DeepSeek, and Grok. The team ran 700 conversations. Each scenario used the same medical facts in two versions: one cooperative patient and one patient who minimized symptoms and resisted specialist referral. All 350 cooperative conversations ended with the correct recommendation to seek specialist assessment. Among resistant patients, the advice survived in 225 of 350 conversations, or 64 percent. Depending on the model, a quarter to half of the resistant conversations substituted lifestyle tips for referral. The systems were most pliable when the stakes were highest. In a textbook severe case, referral advice survived only 22 percent of resistant conversations. When the scenario involved someone who had already dozed off while driving, it survived 32 percent, and the driving risk was often omitted in failures. This is conference research, not a peer-reviewed estimate of real-world patient harm. It used simulated conversations, and the published account does not provide model versions, prompt transcripts, or confidence intervals needed for full replication. Still, the design exposes a consequential failure mode: the model knew the referral threshold but abandoned it to maintain conversational agreement. Medical chatbots need escalation rules that resist user pressure, explicit emergency and driving warnings, version-specific testing, and a clear instruction that potentially serious symptoms require professional evaluation even when the user prefers reassurance.
