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2 stories found

Social good & healthUnited Kingdom+4 clusters01

AI chatbots matched human emotional support in everyday situations

Five studies involving 1,233 participants compared responses from ChatGPT 4o, Claude 3.5 Sonnet, Gemini 1.5 Pro, and human participants across everyday, non-clinical emotional situations. The AI responses were rated as more supportive for anger and fear, performed about as well as people for sadness, and still helped when recipients correctly suspected they came from a machine. The strongest factor was not generic validation but specific, actionable guidance.

3 min
Cognition & learningGlobal+2 clusters02

Bodner et al., “Barriers to understanding how many people use AI for mental health support”

Harvard/Beth Israel-led authors estimate that roughly 27% of AI users may already use AI for mental-health support, while stressing that the true range is hard to pin down because surveys use inconsistent definitions and mixed data sources. The paper moves beyond anecdotal harm cases and shows it moves the discussion beyond anecdotal harm cases and shows that even basic prevalence measurement is unstable.

2 min