Why it matters
The study separates generic activities such as writing and scheduling from occupation-specific tasks, then asks whether each remaining message resembles work inside or outside the user’s role. Financial calculation and technology troubleshooting appeared among the three most common outside tasks for every other occupation group studied; marketing and engineering work traveled especially widely.
Small businesses may feel the shift first because they have fewer specialized teams: average users in two-to-five-seat workspaces showed more outside-occupation use than users in workspaces with more than 100 seats. The analysis relies on provider usage data and automated classification, so it should be treated as a directional signal. Employers still need evidence about output quality, workload, training, compensation, professional responsibility, and whether access to AI expands worker agency or merely expands unpaid scope.
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OpenAI — How AI is expanding what people do at work
