Work & marketsGlobal+2 clusters01
Hotels may be automating away the jobs that produce future leaders
A CoStar hospitality column argues that AI is removing the entry-level tasks and guest interactions through which future hotel leaders learn judgment. Digital check-in, streamlined revenue work, automated service, and thinner front-desk roles can improve efficiency, but they can also remove the repeated complaints, operational surprises, cost decisions, and supervised mistakes that turn junior staff into capable managers. The risk is delayed and easy to ignore: the payroll saving appears now, while the leadership shortage arrives years later. Hotel companies need to redesign training with schools, preserve manual and customer-facing practice, and recruit for transferable skills before the traditional career ladder loses its lower rungs.
