Dutch regulator fines Uber 825 million euros over automated driver suspensions
The Dutch Data Protection Authority imposed an 825 million euro fine, about 966 million dollars, after concluding that Uber used automated systems to suspend drivers without adequately explaining decisions that had significant effects. Reuters reports the incidents occurred from 2020 through 2022 and involved suspected fraud signals such as detours or accepted trips that were not completed; low ratings could also contribute to permanent deactivation. The regulator's decision is the second-largest fine issued under the GDPR. Uber says the penalty is disproportionate, will appeal, and maintains that no driver was permanently deactivated without human review. The company says current policies provide human review and dispute opportunities and no longer permit permanent deactivation solely through automation. The appeal will test the regulator's reasoning. The wider impact is already clear: a nominal human-review policy is not enough if affected workers cannot understand the evidence, reach an empowered reviewer, and restore income quickly.