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OpenAI, “How agents are transforming work”
OpenAI published a new Economic Research item arguing that agentic AI shifts knowledge work from short prompt-response exchanges to delegated, long-horizon tasks. by May 2026, 80.6% of sampled individual users had made at least one Codex request estimated to exceed 30 minutes of human work, 70.2% had made one exceeding one hour, and 25.6% had made one exceeding eight hours; OpenAI also reports Codex becoming the primary AI tool across departments including Legal, Finance, and Recruiting.
OpenAI published a new Economic Research item arguing that agentic AI shifts knowledge work from short prompt-response exchanges to delegated, long-horizon tasks.
Why it matters
This is a leading-industry early-adopter case study of how agents may expand task boundaries beyond software engineering into general organizational work.
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