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Cambridge healthcare trust studies
Cambridge Judge highlighted peer-reviewed studies examining trust in healthcare AI. Choi et al. found that AI-involved hospital adverse events increase perceived hospital responsibility and complaint or legal-action intentions unless physician-AI collaboration is visibly interactive.
Cambridge Judge highlighted peer-reviewed studies examining trust in healthcare AI.
Why it matters
Reis et al. found that participants who believed they were reporting symptoms to an AI chatbot gave lower-quality symptom reports than those reporting to a physician. AI performance can therefore degrade before the model sees the case because of how humans communicate with AI.
Primary trail
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